5bd9 Terms & Conditions

1. Introduction

These Terms and Conditions (hereinafter "Terms", "Agreement") constitute a legally binding agreement between you (hereinafter "Player", "User", "you") and 5bd9 (hereinafter "5bd9", "the Platform", "we", "us", "our"), governing your access to and use of the website located at https://5bd9.io and all associated services, products, games, and features offered thereon.

5bd9 is an online entertainment platform providing sports betting, live casino, slots, crash games, and related gaming services primarily to adults resident in Bangladesh. The Platform operates in English and is designed for an English-speaking Bangladeshi audience.

By accessing the 5bd9 website, creating an account, making a deposit, placing a wager, or otherwise using any part of the Platform's services, you confirm that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. If you do not agree with any part of these Terms, you must immediately cease use of the Platform.

2. Eligibility & Age Requirement

Access to 5bd9 is subject to the following eligibility conditions, all of which must be satisfied at the time of registration and maintained for the duration of your use of the Platform:

• You must be at least 21 years of age. 5bd9 strictly enforces a minimum age of 21 in accordance with its responsible gaming obligations. Access by individuals under 21 is strictly prohibited regardless of jurisdiction.
• You must be a natural person. Corporate entities, trusts, partnerships, and other non-natural legal persons are not permitted to register as players on 5bd9.
• You must have full legal capacity to enter into a binding agreement. Persons who are legally incapacitated, under guardianship, or otherwise restricted from entering contracts are not eligible.
• You must not be self-excluded from gambling services, whether via 5bd9's own self-exclusion mechanism or any applicable external scheme.
• You must not be registered as a problem gambler with any gambling support organisation that has communicated such status to 5bd9.
• You must not be an employee, director, contractor, or immediate family member of an employee or director of 5bd9 or any of its affiliated entities or game-provider partners.

5bd9 reserves the right to request documentary evidence of eligibility at any time. Such documents may include a National Identity Card (NID), passport, driver's licence, or other government-issued photo identification. Failure to provide satisfactory documentation within a reasonable time frame may result in account suspension or closure.

3. Account Registration

To access the full range of services on 5bd9, you must create a registered account. The following conditions apply to the registration and maintenance of your 5bd9 account:

• One Account Per Person: Each individual player is permitted to hold exactly one active account on 5bd9. The creation of multiple accounts by a single individual — whether under different names, mobile numbers, email addresses, or payment methods — constitutes a material breach of these Terms and will result in all associated accounts being closed and all balances being forfeited.
• Accurate Information: You must provide accurate, current, and complete information at the time of registration. This includes your full legal name, date of birth, residential address, mobile number, and email address. You are responsible for keeping this information up to date by contacting 5bd9 support if any details change.
• Account Security: You are solely responsible for maintaining the confidentiality of your account username and password. You must not share your login credentials with any third party. 5bd9 will not be held liable for any loss or damage arising from unauthorised access to your account resulting from your failure to keep your credentials secure. You must notify 5bd9 support immediately if you suspect any unauthorised use of your account.
• Account Verification (KYC): 5bd9 operates a Know Your Customer (KYC) verification process. You may be required to submit identity documents, proof of address, and proof of payment method at any stage, including before your first withdrawal. Accounts that fail KYC verification may be suspended pending resolution.
• Account Closure: You may request the closure of your account at any time by contacting 5bd9 customer support. 5bd9 reserves the right to close or suspend any account at its sole discretion, including where a breach of these Terms is suspected or confirmed.

4. Deposits & Withdrawals

All financial transactions on 5bd9 are processed in Bangladeshi Taka (BDT). The following conditions govern deposits and withdrawals:

Deposits: 5bd9 accepts deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The minimum deposit amount is ৳500. Deposits are credited to your 5bd9 account balance promptly upon confirmation by the relevant payment provider. 5bd9 does not accept deposits from third-party accounts — all deposits must originate from a payment method registered in your own name.

Withdrawals: Withdrawal requests for standard accounts are processed within thirty (30) minutes of approval during normal operating hours. VIP account holders benefit from an expedited processing time of under fifteen (15) minutes. The minimum withdrawal amount is ৳500. Withdrawals will only be processed to a payment method that has been verified as belonging to the account holder. 5bd9 reserves the right to conduct additional verification checks before processing any withdrawal.

Currency: All balances, bets, winnings, and bonus amounts are denominated in BDT. 5bd9 does not accept deposits or process withdrawals in foreign currencies.

• 5bd9 does not charge transaction fees on standard deposits or withdrawals. However, your payment provider may apply their own charges independently of 5bd9.
• Deposits made in error cannot be reversed once credited to your account balance. Contact 5bd9 support immediately if you believe an error has occurred.
• Withdrawal requests may be delayed or withheld pending the completion of KYC verification, investigation of suspected fraudulent activity, or enforcement of bonus wagering requirements.
• 5bd9 reserves the right to impose withdrawal limits at any time and to request further documentation for large withdrawal requests.

5. Bonuses & Promotions

5bd9 offers various promotional bonuses and incentives to players from time to time, including welcome bonuses, deposit match offers, free spins, cashback promotions, and seasonal campaigns. All bonuses are subject to the following general conditions, in addition to any specific terms communicated at the time the bonus is offered:

• Wagering Requirements: Bonus funds are subject to wagering requirements before they may be converted to withdrawable cash. The applicable wagering multiplier will be stated clearly in the specific terms of each promotion. Players must complete the stated wagering requirement within the specified validity period, failing which the bonus and any winnings generated from it will be forfeited.
• One Bonus Per Player: Each player is entitled to claim each promotion once only, unless the specific terms of that promotion explicitly state otherwise. Claiming the same promotion multiple times — including via multiple accounts — constitutes abuse and will result in forfeiture of all associated bonuses and potential account closure.
• Eligible Games: Not all games on 5bd9 contribute equally toward satisfying wagering requirements. Slot games typically contribute 100%, while table games, live casino games, and crash games may contribute at a reduced rate or not at all. Contribution rates will be stated in the specific bonus terms.
• 5bd9 Discretion: 5bd9 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. 5bd9 also reserves the right to decline a bonus request or revoke a bonus already credited if it reasonably believes the player is engaging in bonus abuse or matched betting strategies designed to exploit promotional offers.
• Maximum Withdrawal from Bonus: Where applicable, a cap may be placed on the maximum amount that can be withdrawn from winnings generated using bonus funds. This cap will be stated in the specific bonus terms.

6. Betting & Gaming Rules

The following general rules apply to all betting and gaming activity conducted through 5bd9. Specific rules applicable to individual sports, markets, game types, and live casino variants are published separately within the relevant sections of the 5bd9 platform.

• Finality of Bets: Once a bet or wager has been confirmed and accepted by the 5bd9 system, it is final and binding. Players may not cancel, amend, or reverse a placed bet except where the 5bd9 platform explicitly provides a cash-out or bet cancellation feature for that specific market.
• Palpable Errors: In the event that a market or game is offered with clearly incorrect odds or parameters due to a system error or human mistake (a "palpable error"), 5bd9 reserves the right to void the affected bets and refund stakes to players' accounts. 5bd9's determination of what constitutes a palpable error is final.
• Game Integrity: All casino and RNG game outcomes are determined by certified random number generation systems operated by the respective game providers. 5bd9 does not influence game outcomes. Sport odds are set by 5bd9's trading team and are subject to change at any time prior to bet acceptance.
• Minimum and Maximum Stakes: Minimum and maximum stake limits apply to all betting and gaming products on 5bd9. These limits are displayed within the relevant game or market interface and may vary by product, market, and player account status.
• Disconnections: In the event that a player's connection is interrupted during a live game session, 5bd9 will endeavour to resolve the session in accordance with the applicable game rules. 5bd9 is not liable for losses arising from disconnections caused by the player's internet service provider or device.
• Currency of Settlement: All bets are settled in BDT. Winnings are credited to the player's 5bd9 account balance upon settlement of the relevant event or game round.

7. Prohibited Conduct

The following activities are strictly prohibited on the 5bd9 platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balances, and where applicable, reporting to relevant authorities:

• Registering more than one account or assisting another person in circumventing the single-account rule.
• Providing false, misleading, or fraudulent information during registration, KYC verification, or any other interaction with 5bd9.
• Using the platform while under the age of 21 or knowingly allowing a person under 21 to use your account.
• Depositing funds obtained through illegal means, including but not limited to fraud, theft, money laundering, or proceeds of crime.
• Using automated systems, bots, scripts, or software to access 5bd9 or to place bets or play games in a manner not intended by the platform.
• Exploiting software bugs, glitches, or vulnerabilities to gain an unfair advantage. Any winnings obtained through exploitation of a software fault are void and must be returned.
• Engaging in match-fixing, spot-fixing, or any conduct intended to corrupt the outcome of a sporting event on which a bet has been or is to be placed.
• Colluding with other players in live casino games or multi-player games to gain an unfair advantage.
• Charging back or reversing a deposit transaction through your payment provider after funds have been credited to your 5bd9 account and wagered. Chargebacks are treated as fraud.
• Attempting to transfer funds between 5bd9 player accounts.

8. Responsible Gaming

5bd9 is committed to promoting responsible gambling and to minimising the risk of gambling-related harm. The Platform provides a suite of responsible gaming tools accessible from within each registered account:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their accounts. Once set, a deposit limit reduction takes effect immediately; an increase to an existing limit is subject to a cooling-off period before it becomes active.
• Session Time Reminders: Players may configure session time reminders that alert them when they have been logged in continuously for a specified duration.
• Cooling-Off Period: Players may request a temporary cooling-off period of between 24 hours and 6 weeks during which access to the account is suspended. The account will reactivate automatically at the end of the chosen period.
• Self-Exclusion: Players who wish to stop gambling for an extended period may request self-exclusion. Self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion are available. During a self-exclusion period, 5bd9 will make reasonable efforts to prevent access to the account and to suspend promotional communications.

If you believe your gambling is causing harm to yourself or others, please contact 5bd9 support at [email protected] to activate any of the above tools or to discuss your situation with a member of our team. For independent support, we encourage you to seek guidance from qualified counselling services. 5bd9 staff are not qualified to provide clinical gambling therapy but will assist in directing you to appropriate resources.

9. Intellectual Property

All content on the 5bd9 platform, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, software, and the compilation thereof, is the property of 5bd9 or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the 5bd9 platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not permit you to:

• Reproduce, copy, modify, distribute, sell, or exploit any content from the 5bd9 platform for any commercial purpose.
• Use any data mining, scraping, or similar data gathering and extraction tools on any part of the platform.
• Frame or mirror any part of the 5bd9 website on any other website without prior written consent from 5bd9.
• Use any 5bd9 trademark, brand name, or logo in any manner that could cause confusion or imply endorsement without prior written permission.

Game content displayed on 5bd9 (including slot games, live casino environments, and crash game interfaces) is provided under licence from the respective game providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, Big Time Gaming, and Hacksaw Gaming — and all intellectual property rights in such game content remain with those providers.

10. Limitation of Liability

To the fullest extent permitted by applicable law, 5bd9 and its officers, directors, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or interruption of service, arising out of or in connection with your use of — or inability to use — the 5bd9 platform.

5bd9 makes no warranty, express or implied, that:

• The platform will be available, uninterrupted, timely, secure, or error-free at all times.
• Any defects or errors in the platform will be corrected.
• The platform or its servers are free from viruses or other harmful components.
• The results of using the platform will meet your expectations or requirements.

In all cases where 5bd9's liability cannot be excluded by law, 5bd9's total aggregate liability to you for any claim arising from or related to these Terms or your use of the platform shall not exceed the total amount deposited by you into your 5bd9 account in the thirty (30) days immediately preceding the event giving rise to the claim.

Nothing in these Terms shall exclude or limit 5bd9's liability for death or personal injury caused by its own gross negligence or fraud.

11. Privacy & Data

5bd9 collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at /privacy-policy and is incorporated into these Terms by reference. By using the 5bd9 platform, you consent to the collection and use of your personal data as described in the Privacy Policy.

In summary, 5bd9 collects personal data for the following primary purposes:

• Verifying your identity and eligibility in compliance with KYC obligations.
• Processing deposits, withdrawals, and other financial transactions.
• Delivering the platform's gaming and betting services.
• Communicating with you regarding your account, transactions, and promotional offers (where you have consented to receive such communications).
• Detecting and preventing fraud, money laundering, and other prohibited activities.
• Complying with applicable legal obligations.

5bd9 applies industry-standard SSL encryption across all data transmissions on the platform. Your personal data will not be sold to third parties. Data may be shared with payment processors, game providers, and fraud-prevention services strictly for the purposes described in the Privacy Policy.

12. Amendments to These Terms

5bd9 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, 5bd9 will endeavour to notify registered players via the email address associated with their account or via a prominent notice on the platform prior to the changes taking effect.

The effective date displayed at the top of this document will be updated whenever a new version of the Terms is published. Your continued use of the 5bd9 platform following the publication of any amended Terms constitutes your acceptance of those changes. If you do not agree with the revised Terms, you must stop using the platform and may request account closure.

It is your responsibility to review these Terms periodically. 5bd9 recommends checking this page at least once per month to stay informed of any updates.

13. Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with applicable law. 5bd9 operates under its applicable regulatory framework and complies with its obligations thereunder.

In the event of a dispute between you and 5bd9, we encourage you to contact our customer support team in the first instance. The majority of account, payment, and gaming disputes can be resolved quickly and informally through direct communication with the 5bd9 support team.

If a dispute cannot be resolved informally, the parties agree to attempt to resolve it through good-faith negotiation before pursuing any formal proceedings. 5bd9's decision on all matters relating to game outcomes, bonus calculations, bet settlements, and platform operations is final and binding, subject only to demonstrable manifest error.

14. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the 5bd9 platform, please contact the 5bd9 support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, 365 days a year
• Response Time: Live chat under 5 minutes; email within 24 hours
• Language: English

5bd9 is committed to acknowledging all support queries within a reasonable time and to resolving complaints fairly and promptly. Where a complaint cannot be resolved at first contact, it will be escalated to a senior member of the 5bd9 team.